Service Administrator, Central North

DMG MORI USA, INC • Hoffman Estates, IL

9h • Onsite

About The Position

This position will provide technical administrative support to the DMG MORI Service team. To perform this job successfully, an individual must be able to perform each essential function satisfactorily and must be able to regularly exercise discretion and independent judgment. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

Requirements

• Bachelor’s Degree.
• 5+ years related experience.
• Experience ordering parts preferred.
• Proficient Microsoft Word, Excel, and PowerPoint Skills.
• Experience working in a field service office environment.
• Exceptional organization skills and flexibility working in a fast paced setting.
• Experience with SAP, Baan, or similar ERP systems.

Nice To Haves

• Experience ordering parts preferred.
• Experience working in a field service office environment.
• Experience with SAP, Baan, or similar ERP systems.

Responsibilities

• Support Service Coordinators and Manager by communicating with customers regarding service engineer schedules or changes.
• Communicate directly with the customer on Service calls.
• Help manage Service work orders.
• Weekly processing of installations.
• Process warranty parts orders to support field service requirements.
• Manage shipping arrangements for service tooling and return of defective parts from customers This person will also be responsible for ordering parts domestically and internationally
• Assist in machine logistics; invoicing and vendor orders when needed.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees