Service Administrator

Time Manufacturing Company • Waco, TX

3d • Onsite

About The Position

We are seeking a reliable Service Administrator to support daily operations at our Waco service shop. This role is the first point of contact for customers and supports service operations through communication, work order management, labor entry, and invoicing.

Requirements

• Strong customer service and communication skills
• Organized, detail-oriented, and dependable
• Comfortable using Microsoft Word and Excel

Nice To Haves

• Prior service or administrative experience preferred

Responsibilities

• Greet customers and answer incoming phone calls
• Communicate with customers by phone and email regarding service jobs
• Open service work orders and gather unit information (warranty, rental/demo, claims)
• Call customers for job approvals, updates, and completion
• Enter daily employee labor hours
• Assist with invoicing of service operations
• Use Microsoft Word and Excel to track labor and service jobs

Benefits

• Competitive salary and bonus structure
• Comprehensive health, dental, and vision insurance plans
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Collaborative and innovative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees