Service admin

Metabo • Braselton, GA

9d • Onsite

About The Position

As a warranty service administrator you are responsible for communicating with Service Center Accounts and End-Users to ensure clarity of all warranty terms and limitations. A warranty administrator should possess strong organizational skills to ensure that all warrant paperwork and documentation are completed and maintained in an orderly fashion. Both written and verbal communication talents are important, as the warranty administrator communicates frequently with ASC Accounts and End-Users to ensure claims are completed in a timely, efficient manner. The warranty administrator must also be able to coordinate teams and ensure cohesive, productive activity by subordinates (when in a position overseeing warranty agents). A warranty administrator must also possess basic computer knowledge and good clerical skills.

Requirements

• Highly detail oriented
• Well developed organizational skills
• Self-motivated
• Ability to establish priorities
• Ability to work independently
• Ability to proceed with objectives without supervision
• Good interpersonal communications
• High School diploma required
• Minimum two years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Commutating with other departments as needed.
• Advanced computer proficiency such as Word, Excel, Outlook, faxing and the ability to add, subtract, multiply, and divide simple numbers.
• Ability to apply common sense in understanding instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The employee is regularly required to stand, walk, use hands to finger handle or feel objects, tools or controls, reach with hands and arms, and stoop, kneel, crouch or crawl.
• The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 50 pounds and occasionally lift an/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Responsibilities

• Assist Tech Phone line operation and assist ASC accounts when needed.
• Efficiently review and process warranty claims to warranty terms and limitations.
• Ensure claim legitimacy and adherence to warranty agreements and company policy.
• Document and track claims through completion of warranty claim process.
• Assists in all inventory activity as needed.
• Performs all related duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees