Service Administrator

Fortive•Everett, WA

About The Position

This position receives equipment, books RMAs, and updates service orders in Oracle/Depot Repair for inbound customer equipment deliveries. This role ensures customer equipment and service orders are received, reviewed, transacted, shipped, and communicated accurately and efficiently within Oracle/Depot Repair systems. Cross-trained to back up shipping and receiving functions on the dock.

Requirements

1–2+ years of experience in customer service, logistics, material handling, or service order processing (in‑processing and/or out‑processing).
Proven ability to communicate professionally with internal and external customers via phone and email.
Strong computer skills, including proficiency with Microsoft Office and Internet-based tools.
High attention to detail with the ability to manage multiple tasks accurately in a fast-paced environment.
Demonstrated organizational, interpersonal, and written/oral communication skills, with the ability to work tactfully across departments.
Ability to complete tasks with supervision using established order processing procedures and guidelines.
U.S. Citizen or U.S. Person status required.
Minimum of 1–2 years of material handling and/or customer service experience.
Ability to lift up to 50 lbs and work safely with service equipment.
Ability to work productively in a team environment with strong work ethic and reliability.
Flexibility to work varying schedules, including occasional overtime, as business needs require.

Nice To Haves

Customer service or logistics background.
Prior data entry experience.
Experience with computerized inventory, CRM, or shipping systems (e.g., UPS, FedEx).
Familiarity with contract review, terms and conditions, and regulatory compliance requirements.

Responsibilities

Receive and in‑process inbound service orders, including booking RMAs and updating service orders within Oracle/Depot Repair.
Review service orders, equipment, and accompanying documentation to verify pricing, part numbers, accessories, and shipping instructions.
Perform out-processing and shipping transactions, including packaging, labeling, expediting shipments, and completing required system transactions within Oracle/Depot Repair.
Manage and maintain customer credit holds, escalating and resolving issues in coordination with internal stakeholders.
Communicate effectively with customers and internal Fluke teams, including Accounting, Logistics/Traffic, Customer Care, IT, and System Support, via phone and email.
Ensure accurate documentation management, including obtaining, filing, and locating paperwork or products within and outside the immediate work area.
Support regulatory, contractual, and order‑processing compliance by following established guidelines and procedures.
Cross-train and provide backup support for shipping and receiving dock operations, including cleaning and inspection of units as needed.