Service Administrator
About The Position
Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detailed person, but also love working with people? If this sounds like you, we would love to hear from you! Ditch Witch West, the premier capital equipment dealer in the West, is looking for a Service Administrator to join their team in Phoenix, AZ. At Pape', you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team! As our Service Administrator, you will be in a dynamic, multi-faceted role that ensures our customers have great experience when they get their equipment repaired or serviced at Pape'. Every day, you will be responsible for managing incoming and outgoing service department work, preparing warranty paperwork and monitoring reimbursements, providing excellent service to customers in person and on the phone, assisting dispatching technicians, and more! To thrive in this role, you must be a detailed person, enjoy working at a fast pace, and have a winning attitude.
Requirements
- Excellent computer skills including Word, Excel, Outlook, and the ability to learn about our internal computer systems.
- Excellent communication and customer relations skills.
- Ability to thrive in a team.
- Self-motivated and willing to perform many duties to assist the team.
Nice To Haves
- Experience working directly with customers and knowledge of equipment are preferred.
Responsibilities
- managing incoming and outgoing service department work
- preparing warranty paperwork and monitoring reimbursements
- providing excellent service to customers in person and on the phone
- assisting dispatching technicians
Benefits
- Competitive pay based on your skills, training, and experience level.
- Outstanding benefits including - 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Papé vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
- Advancement - Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
- Stability and reputation - Pape' is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape' is known for their stability, honesty and integrity.
- Equipment - We have the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
