Service Administrator

Cummins • Evansville, IN

62d • Onsite

About The Position

We are looking for a talented Service Administrator for our Distribution business in Evansville, IN In this role, you will make an impact in the following ways : + Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. + Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work. + Review/create work orders to ensure accuracy for invoicing and warranty. + Other administrative task on a need-by-need basis.

Requirements

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Diesel Engine and/or Generator knowledge or strong mechanical aptitude required.
• Prior experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to escalate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Ideal candidate will be detail-oriented with the ability to multi-task, take ownership and drive a project/task effectively and efficiently.
• Must have excellent computer skills using multiple software platforms with the ability to thrive in fast-paced environment with multiple priorities.

Nice To Haves

• Diesel Engine and/or Generator knowledge or strong mechanical aptitude required.
• Prior experience in service & repair, or warranty-related field preferred.
• Experience in estimate building and communicating value in add on services is a plus.
• Knowledge of Diesel and or Generators preferred. Prior experience in a shop service environment, repair and warranty related field preferred.

Responsibilities

• Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers.
• Identify customer's needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Benefits

• Salary rate commensurate with experience.
• Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees