Service Administrator

Peterson • The Dalles, OR

11d

About The Position

The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

Requirements

• High school diploma or GED; and a minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
• Must have excellent PC and data entry skills with good knowledge of relevant software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Must possess excellent written, verbal and customer relations skills.
• Ability to calculate figures and amounts such as hours worked, rates of pay, and percentages regarding work order tasks.
• Ability to apply concepts of general basic math.
• Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several variables in standardized situations.
• Must be able to deal with common semi-complex customer problems involving setting up time schedules, questions on billings, updates on work in progress, warranty issues, etc.

Responsibilities

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors.
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies.
• Handle all electronic billing for the department.
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated.
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified.
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors.
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested.
• Maintain punctual, regular, and predictable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED