Service Administrator

Titan Machinery•Casselton, ND

15h•Onsite

About The Position

Join the Titan Machinery team as a Service Administrator where you'll play a crucial role in managing documentation, streamlining communication, and maintaining a high standard of customer service in the department. If you're passionate about business success and thrive in a fast-paced environment where professionalism and excellent customer service work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond. Apply today and take the next step towards a rewarding career with Titan Machinery!

Requirements

Have 1+ years of related experience OR related education/training (degree, certificate, military, etc)
Computer-proficient with Excel, Word, Outlook, and ability to learn new systems quickly
Keen attention to detail, high level of initiative, and the ability to work independently
Exceptional Documentation and Communication Abilities

Responsibilities

Manage work orders, oversee warranty claims, and track manufacturer warranty status to support proactive scheduling and customer satisfaction
Welcome and assist customers professionally, collect necessary details for repairs, and follow up to ensure satisfaction
Utilize technical support systems, monitor customer machines’ warranty status to support proactive maintenance, and help with the upkeep of the service department and company assets to ensure efficient and effective store operations

Benefits

Comprehensive Health and Dental Coverage
HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
401(k) with company matching on your FIRST DAY of employment
100% Paid Pregnancy-Related Leave and Parental Bonding
Vision Insurance
Life Insurance
Short-term Disability
Bereavement
Volunteer EMT
Firefighter
Performance-based incentives