Service Administrator - Utility Trucks & Equipment

Custom Truck One Source•Hooksett, NH

1d•Onsite

About The Position

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, re-manufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source. We have a great opportunity for a Service Administrator in our Hooksett, NH location! Summary The Service Administrator will provide administrative and customer service support for the Service Department’s daily functions.

Requirements

High school diploma or the equivalent
Must be able to pass a pre-employment drug test.
Knowledge of aerial vehicles, equipment, and heavy & light duty trucks
Strong communication and customer service skills.
Must be team oriented. Contributes to building a positive team spirit; Puts success of team above own interests.
General aptitude in working with common computer software (MS Office Suite, internet, etc.) to process orders.
Knowledge of inventory software (M3, etc.) to process purchase orders and tracking inventory helpful.
Must be self-sufficient and driven
6-12+ months previous work experience

Responsibilities

Monitors, responds, and provides ETC. for all service-related repairs to rental coordinators, and customers alike using group email.
Contact customers via phone call and / or e-mail to set up and confirm appointments as well as make follow-up customer relations follow-up calls.
Schedules appointments.
Obtains customer and vehicle data.
Prepare agreements for service contracts.
Indicates on the repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in.
Act as a liaison between the customer and the service department regarding any mechanical issues that arise (planned or unplanned technical/mechanical issues).
Follows up on progress of each repair order during the day. Contact customers by telephone and / or e-mail regarding any changes in the estimate or time promised. Records changes on repair order in approved fashion.
Review every service repair order for proper completion and accuracy.
Add and /or edit notes in repair orders.
Close and Invoice repair orders.
Familiarizes themselves with all current and future applicable company programs (M3, Power BI, Record 360, Salesforce, Lean Kit, etc.)