Service Account Manager

Matcon Limited • Delran, NJ

94d • $67,500 - $101,300

About The Position

The Service Account Manager will be responsible for increasing levels of customer satisfaction, provide technical support to resolve client onsite issues and drive order generation through active account management. The role develops relationships with clients to gain sales, repeat business, provide technical support and completes all supporting reports, presentations and administrative processes.

Requirements

• Bachelor or Associate Degree in Mechanical or Electrical engineering or equivalent experience
• Solid understanding of engineering principles (mechanical and electrical) and extensive knowledge of how they are applied
• Competent knowledge of installing and maintaining electrical/PLCs, pneumatic, and hydraulic systems
• High level of industry knowledge
• Language - English (required), Spanish (an advantage)

Nice To Haves

• Organized
• Independent and self-motivated
• Sociable
• Assertive and persuasive
• Driven, positive, confident and enthusiastic
• Customer centric approach
• Flexible team player willingness to understand the department and support where necessary
• Willingness to travel throughout America
• Enjoys new challenges

Responsibilities

• Provide technical support for client issues (breakdown, performance concerns, etc.)
• Offer flexibility to support customers through remote and on-site fault finding
• Provide regular client training to ensure ‘best practice' regarding operation and maintenance is observed
• Provide group level presentations at both operator and management level
• Execute a sales strategy to proactively sell Matcon products, gain repeat sales of all products and spares and offer service capabilities
• Develop relationships with key account holders within the territory to increase the level of customer service and satisfaction
• Proactively seek and progress opportunities
• Understand market pricing and manage price
• Liaise closely with internal stakeholders (system sales & sales support) to ensure continuity of the sales process
• Submit detailed sales visit reports to communicate customer, market and industry intel to the wider business
• Manage service contract management to aid revenue generation and renewal
• Convert leads into sales
• Track orders region by region
• Introduce new service agreements

Benefits

• Health benefits
• 401(k) retirement savings program with company match
• PTO
• Performance based bonus plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Heavy and Civil Engineering Construction
• Education Level: Bachelor's degree