Service Account Manager

Southland Industries • Philadelphia, PA

119d

About The Position

The Service Coordinator will work closely with the Service Manager, Field Supervisors and other department team members to performing his/her duties and will report to the Service Business Supervisor. The Service Coordinator is responsible for providing support to the service team, which may include data entry, reporting, and general office and administration duties to support both job sites and main office activities.

Requirements

• Strong verbal and written communication skills
• Ability to set priorities and multi-task
• Competent analytical skills
• Excellent customer service skills
• Ability to write routine reports and correspondence
• Proficient in Excel
• Excellent communication, writing and organizational skills
• Critical reasoning, good work ethics and flexibility
• Minimum high school diploma or GED
• 4+ years related experience and/or training, or equivalent combination of education and experience

Nice To Haves

• Associate degree (AA) preferred

Responsibilities

• New Customer Setup
• Vendor Set Up/Credit Applications
• COINS (ERP system) data entry and reporting - book quoted service order, enter budget, change orders, subcontract agreements, change orders, and job cost reports.
• Assembles and tracks subcontracts, change orders, insurance certificates, billings, lien releases, and certified payroll when applicable
• Tracks daily progress of Quoted Service Orders. Analyze incurred costs, budget and profitability.
• Prepares and submits monthly billings with all required supporting documentation according to contract requirements.
• Communicates with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary
• Responds to customer inquiries and resolves or escalates customer concerns or complaints, as appropriate.
• Meets with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
• Escalated support to follow up with clients regarding outstanding A/R.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.
• Enters service agreements into system. Ensures each customer's account information is updated.
• Coordinates subcontracts, tools, materials and/or other specific agreement requirements.
• Creates Maintenance Agreement Welcome Package and Client binder for turnover meeting.
• Monitors maintenance schedule for manpower reports. Prepares yearly, quarterly and monthly schedule outline for planned maintenance. Identify potential impacts, flag and advise management team.
• QC completed maintenance reports to ensure scope, and all contract requirements are met.

Benefits

• 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance - 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Specialty Trade Contractors
• Education Level: High school or GED