Service Account Manager - HVAC
About The Position
Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC). For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.
Requirements
- Requires an Associates Dregree or equivalent and a minimum 2 years related experience. Bachelor's degree strongly preferred.
- Excellent written and verbal communication skills, including effective listening skills.
- Understanding of technical terminology.
- Strong knowledge of Microsoft Office products- Excel, Word, etc.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details.
- Able to make recommendations and take proactive approach.
- Requires general knowledge of the organization, and thorough knowledge of company products and services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
- Ability to build and foster relationships
Responsibilities
- Develops and maintains favorable relationships with new and existing clients in order to increase revenue
- Under minimal supervision, handles incoming customer requests and fulfills customer needs to ensure customer satisfaction.
- Monitors open orders to ensure completeness in a prompt manner.
- Ensures proper pricing and provides proposal on new services.
- Reviews and troubleshoots customer problems and initiates standard action with field service as guided by customer contract.
- Uses computerized system for tracking, information gathering, and reporting.
- Provides support to lower level staff on non-standard case issues
- Refers highly unusual situations to higher authority for review and reconciliation.
- May assess needs and suggest/promote alternative products or services.
- Customer support is the primary function, but may include minimal selling or promotion of products or services.
- Responsible for creating and managing daily customer quotations.
- Manages quote follow-up process including weekly open quote reports, updating CRM to reflect quote status.
- Assists in credit and collection activities.
- Provides reports proactively to show data necessary for account growth opportunities
- Some travel required
Benefits
- matching 401(k)
- comprehensive health and wellness
- perks and discounts
- pet insurance
- free subscriptions
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 10 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Machinery Manufacturing
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
