Service Account Coordinator

McKenney's Inc. • Charlotte, NC

1d

About The Position

This role is the first step toward becoming an Account Manager. While you’ll start by coordinating work and supporting existing accounts, our goal is to help you grow into a sales-focused Account Manager who leads customer relationships and drives new opportunities. If you’re interested in a long-term career in sales and account management—not just coordination—this is the right path for you.

Requirements

• High school or equivalent
• A degree in Engineering or Construction Management or at least 5 years of HVAC or Plumbing experience/vocational training.
• Must have basic PC experience in Windows environments, working knowledge of Word processing, spreadsheets, e-mail, Web-enabled applications, and database software
• Self-motivated, team-oriented, and able to work independently
• Highly adaptable and able to respond quickly to changing customer demands
• Strong desire to provide excellent customer service with a genuine passion for the company and industry
• Excellent time management skills: able to prioritize, balance urgent vs. important tasks, manage multiple deadlines, and maximize efficiency
• Committed to accuracy, quality, and meeting challenging work goals and deadlines
• Good mechanical aptitude with the ability to read and understand various technical drawings (mechanical, electrical, plumbing, architectural, civil, structural)
• Strong problem-solving and reasoning abilities
• Willingness to take on additional responsibilities and manage priorities with minimal guidance
• Exceptional work ethic; upholds company values and demands the highest standard of conduct from self and others
• Professional and polished image that inspires confidence and trust

Nice To Haves

• Technical school
• Trade school
• Bachelor’s degree

Responsibilities

• Assist the account manager in all functions: sales, correspondence, customer relations, project coordination, scheduling, drawing review, and estimation.
• Proactively pursue preventative maintenance contracts and service sales.
• Review and understand contractual scope and project documents (drawings, submittals, equipment operations, and maintenance manuals)
• Oversee management of materials, equipment, tools, information, and subcontractors
• Assist with cost projection and management
• Promote and uphold McKenney’s safety absolutes, best practices, and company culture
• Participate in project planning and execution to maximize SQPCE performance
• Act as a company ambassador by marketing and promoting consistent and excellent project implementation
• Understand, practice, and promote all company values and operational procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED