Service Account Coordinator

Alphabe Insight Inc•San Antonio, TX

5h•$52,000 - $56,000

About The Position

We are seeking a highly organized and client-focused Service Account Coordinator to join our team in San Antonio, TX. This role serves as a key liaison between clients and internal departments, ensuring that service accounts are managed efficiently, accurately, and with the highest level of professionalism. The ideal candidate will play a critical role in coordinating account activities, monitoring service performance, and maintaining clear communication channels to ensure client satisfaction and operational success.

Requirements

Strong organizational and time-management skills
Excellent written and verbal communication abilities
Detail-oriented with strong analytical capabilities
Ability to manage multiple accounts simultaneously
Professional demeanor with strong interpersonal skills
Proficiency in standard office software and CRM systems
Problem-solving mindset with a proactive approach
Ability to work independently and as part of a team

Responsibilities

Serve as the primary point of contact for assigned service accounts
Coordinate daily account activities and ensure timely execution of service requests
Monitor account performance metrics and prepare detailed reports
Collaborate with internal teams to resolve client inquiries and service issues
Maintain accurate account documentation and records
Assist in developing process improvements to enhance service delivery
Support contract administration and account renewals
Ensure compliance with company policies and service standards