SERVER

Expotel Hospitality • Metairie, LA

5h

About The Position

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Essential:

Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the P.O.S. system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Ensure that all tables and side stands are kept stocked, tidy, and clean.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
Answer the telephone according to standards.
Consistently up-sell food, beverage and promotional items to guests.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.

Marginal:

Attend meetings/training as required by management.
Perform other duties as requested by management.

Responsibilities

• Provide the highest quality of service to guests in an attentive, courteous, and efficient manner.
• Receiving and delivering guests orders
• Collecting payment
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Expotel Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain a warm and friendly demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Pre-bus all tables removing soiled dishes after each course.
• Be familiar with the operation of the P.O.S. system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Ensure that all tables and side stands are kept stocked, tidy, and clean.
• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
• Answer the telephone according to standards.
• Consistently up-sell food, beverage and promotional items to guests.
• Be familiar with fire extinguishers, locations and know how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed