Server

Salamander Employer DC, LLC•Washington, DC

2h•Onsite

About The Position

Salamander Collection seeks passionate individuals dedicated to service and continuous learning. The company values teamwork and professional development, offering competitive wages, benefits, comprehensive training, a safe work environment, and advancement opportunities. Employees are considered the greatest assets, contributing to a dedicated and diverse team. All professionals adhere to the company's Vision, Brand Promise, and Core Values. Salamander Collection specializes in managing Four- and Five-Star luxury hotels, resorts, and fine food establishments. As a Server at the Bistro Lounge, the role is crucial in delivering exceptional dining experiences, adhering to union regulations, and maintaining Forbes Five Star rating standards, upholding the hotel's reputation for excellence.

Requirements

Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
Strong attention to detail and a commitment to delivering exceptional service.
Knowledge of food and beverage terminology, preparation methods, and presentation standards.
Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Flexibility to work evenings, weekends, and holidays as required.
Must be minimum age to serve alcohol.
High school diploma or general education degree (GED) required.
Must have a valid Food Safety certification.

Nice To Haves

Previous experience as a server in a high-end restaurant or hotel environment preferred.
Responsible alcohol vendor certification preferred.

Responsibilities

Provide unparalleled service to guests in alignment with Salamander standards and Forbes Five Star expectations.
Assist all guests (internal and external) with any inquiries or requests in a pleasant, helpful manner.
Possess a thorough understanding of all food and beverage menu offerings, including ingredients, preparation methods, and potential allergens, to assist guests in making informed dining choices.
Have a complete knowledge and understanding of the sequence of service, restaurant concept, various hotel information, and Salamander DC service standards.
Set tables/ side stations according to established standards, ensuring that all elements are meticulously arranged to enhance the dining experience.
Keep all areas of the restaurant clean and tidy, this list includes and is not limited to the dining room, tables, chairs, side stations, bar display, expo, dish pit, etc.
Take accurate food and beverage orders, as written in the Order Taking SOP, ensuring attention to detail and adherence to specific guest preferences or dietary requirements.
Utilize knowledge of menu items and guest preferences to make appropriate recommendations and upsell additional items to enhance the dining experience.
Address any guest concerns or complaints promptly and effectively, striving to resolve issues to the satisfaction of the guest and in line with hotel policies.
Work collaboratively with all Service Professionals and Management team to ensure seamless service delivery and a cohesive guest experience.
Adhere to all union regulations, hotel policies, and relevant health and safety guidelines to maintain a safe and compliant work environment.
Understand and follow all procedures and policies as stated in the Cash Handling/ Cashiering Policy.
Participate in regular training sessions and workshops to enhance your skills and knowledge.
Attend to and participate in the daily pre-shift meetings for each scheduled shift that applies.
Perform various daily opening and closing, weekly, and monthly side duties as assigned by the MOD.
Perform a combination of supportive tasks, to be solely determined by the manager based upon the requirements of the restaurant/ hotel.
Understand how to operate the equipment used in the Bistro Lounge and to protect all assets in the restaurant and the hotel.