Server - Nelson's (Part Time)

Terranea Resorts•Rancho Palos Verdes, CA

18h•$17

About The Position

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Requirements

Energetic, enthusiastic and motivational individual
Must be able to speak, comprehend, read, and write English
Must have strong communication skills
Ability to implement and uphold service standards
Ability to prioritize and organize work assignments
Ability to interact with all associates and guests of the resort
Ability to work well in stressful, high-pressure situations
Must be able to stand or walk for long periods of time
High School diploma preferred
Food Handler’s Certification required
RBS certification required

Responsibilities

Serve food courses and alcoholic beverages to guests
Set tables according to service standards
Answer questions on menu selections to guests
Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
Cut fruit and prepare for service
Know all specialty cocktail ingredients and garnishes
Participate in updated training for the bar and menu items
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
Record transaction in MICROS system at time of order
Check in with guests to ensure satisfaction with each food course and/or beverages
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Complete closing duties, including restocking items, turning off lights, etc.
Present physical and accurate check to guests and process payments
Ensure uniform and personal appearance are clean and professional
Welcome and acknowledge all guests according to company standards
Run food and bus tables when you find extra time
Anticipate and address guests` service needs
Speak with others using clear and professional language
Develop and maintain positive working relationships with others and support your team to reach common goals
Ensure adherence to quality expectations and standards
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Thank guests with genuine appreciation
Perform other reasonable job duties as requested by Supervisors
Adhere to departmental policies and procedures
Effectively communicate with peers, management, line and front of the house employees
Practice effective listening: (seek to understand)
Perform related duties as required
Be responsible for the cleanliness of the immediate work area as well as the general property
Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
Be courteous to all guests and coworkers
Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Maintain knowledge of liquor brands, beers and non-alcoholic selections