Server (Zinnia Cafe)
About The Position
Trolley Eats is the corporate dining division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. They specialize in tailored food service solutions for workplaces, schools, and public venues, offering customized menus made with high-quality ingredients. The company is committed to quality and believes success starts with its people, fostering a supportive and positive workplace driven by a shared purpose of delivering happiness to customers, community, and team. The company values include: No excuses, Do the right thing, Can-do attitude, Always growing, Help first-be the solution, Transparency and honesty-no BS. A Server at Zinnia is expected to be detail-oriented, take pride in their work, naturally make others' days better, be a true team player, and communicate clearly and warmly. This role delivers exceptional guest experiences by providing attentive, efficient service, guiding guests through the menu, and ensuring accurate order execution and payment processing.
Requirements
- Strong customer service skills and comfort managing multiple tables
- Able to follow directions and work independently
- Effective verbal communication skills
Nice To Haves
- 2+ years of restaurant server experience preferred
Responsibilities
- Greet guests promptly and provide friendly, attentive service.
- Present menus, answer questions, and make food and beverage recommendations.
- Take and enter accurate orders into the POS system.
- Deliver food and beverages in a timely manner; check back to ensure satisfaction.
- Monitor tables and anticipate guest needs throughout service.
- Process payments accurately.
- Maintain clean, organized tables and service areas.
- Complete opening, running, and closing side work.
- Follow all food safety, sanitation, and alcohol service standards.
- Address guest concerns professionally and escalate as needed.
- Support team members to ensure smooth service flow.
Benefits
- $12/hr (plus tips)
- Employee Assistance Program (EAP)
- Discounts at all Trolley House Hospitality companies including catering services and vending items in our warehouse
- Free Employee Shift Meal
- Crunch Gym Membership Discount
- Part-time employees who work at least 1,000 hours a year are eligible for 401k matching after the first year
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
