Think Tank Server - Innovation Hotel, Naples, Florida

Mainsail Lodging & Development•Naples, FL

7d•Onsite

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Position: Server Location: Innovation Hotel - Naples, FL Reports to: Food and Beverage Manager/Assistant Food & Beverage Manager/Food & Beverage Supervisor Status: Non-Exempt Servers will be responsible for the dining experience to include greeting the guests, serving the guest in a gracious and professional manner that represents the highest of standards to ensure exceptional service to all guests that is consistent and continually in accordance to Innovation service standards. Please note, Innovation Hotel is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Requirements

High school diploma, equivalent, or higher
Previous experience in hospitality, preferably as a server
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology, e.g., tablets, iPads, computers, and POS system
Beverage knowledge, including wine and liquor
Ability to work on a team with members of the Front of House staff
Proven experience in describing dishes and beverages to guests
Ability to handle station, and work in a clean, organized, and efficient manner
A sense of ownership in everything that you do
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Serve guest in an efficient and courteous manner following the proper steps of service
Set up tables with items needed for service (i.e. flatware, drinkware, condiments, linens, etc.
Maintain knowledge of current menu items, including ingredients, preparation, accompaniments, and sauces
Bus tables quickly and quietly, ensuring table is thoroughly cleaned
Upsell menu items to guests, as well as pairing wine with the meal
Ensure guest tables are properly set up during meal period, making sure appropriate flatware and drinkware is placed
Participate in daily cleaning of dining room and service stations
Attend monthly department meetings and daily standups
Follow cash handling procedures, and be able to explain shortages and overages
Other necessary duties as reasonably assigned

Benefits

Full-time Associate Benefits Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits All above-listed benefits, except for Medical Insurance and Holiday Pay
Medical, Dental & Vision
HSA & Flexible Spending Account
Basic Life & Disability Plan
401(k) Retirement Plan
Paid Time Off & Volunteer Time Off
Holiday Pay & Bereavement Leave
Growth & Development Opportunities
Tuition Reimbursement
Employee Assistance Program
Travel Discounts for hotel team members through Marriott Explore Program
FREE meal (full-service hotel team members only)