Server: Between The Trees

Grand Bohemian Lodge Greenville•Greenville, SC

1d•Onsite

About The Position

Kessler Hospitality's portfolio of artistically inspired boutique hotels boasts unique design, luxurious accommodations, enriching ambiance, and intuitive service across properties in Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel, including the Grand Bohemian Lodge in Greenville, SC, is part of the Marriott Autograph Collection, offering exquisite art, music, and cultural influences. The Grand Bohemian Lodge, an AAA Four Diamond boutique lodge, is perched on the falls of the Reedy River in Downtown Greenville, providing stunning views, a curated art collection, an onsite spa, art gallery, fitness center, and hiking trails. The outdoor bar and restaurant, Between the Trees, overlooks the Reedy River. The Restaurant Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, including receiving and delivering guest orders and collecting payment.

Requirements

High School diploma or equivalent.
Flexible and long hours sometimes required.
Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Ability to maneuver throughout the dining area while carrying full trays of food & beverages.
Ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Ability to effectively listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Ability to attend all hotel required meetings and trainings.
Ability to maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Ability to maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Ability to comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Ability to maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to effectively handle problems, including anticipating, preventing, identifying and solving problems as necessary.
Ability to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Ability to cross-train in other hotel related areas.
Ability to maintain confidentiality of information.
Ability to show initiative, including anticipating guest or operational needs.
Ability to perform other duties as requested by management.
Ability to maintain a friendly and warm demeanor at all times.

Nice To Haves

Experience in a hotel or a related field.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Pre-bus all tables removing soiled dishes after each course.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Ensure that tables and side stands are kept stocked, tidy and clean.
Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage and promotional items to guests.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.