Server - DD

Nami Nori•Miami, FL

15h

About The Position

POSITION SUMMARY The Server is responsible for serving guests by assisting with food and beverage selections; ringing in and monitoring orders; preparing and serving drinks; maintaining dining ambiance and overall cleanliness and presentation of the space. The Server has the biggest impact on guest experience and must be focused on connecting with them and enhancing their experience by using a combination of personality and suggestive sales tactics. Servers also maintain the service bar and make beverages for guests.

Requirements

At least 2 years as a Server at a high volume restaurant preferred
Previous experience with restaurant point-of-sale (POS) systems preferred
Exceptional interpersonal skills
Understanding of hygiene and food safety rules
Multi-tasking abilities
Ability to remain calm and professional in a fast-paced work environmet

Responsibilities

Provide friendly, gracious, detail-oriented service to create a memorable dining experience
Prepare dining room for service by setting up tables, temaki bars and service stations
Help guests in making selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answering all food preparation questions
Ring in all orders through the POS system
Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity, following Company procedure
Communicate with the kitchen to manage timing of food, any guest feedback, etc.
Handle guest complaints by finding a way to say yes and communicate with the Manager on Duty
Process guest payments in timely, accurate manner
Process financials on shift-by-shift basis, including submitting accurate cash sales
Accurately report cash tips and contribute to tip pool as applicable; Record tip information on tip sheet, as directed by Management
Maintain expert knowledge of all menu offerings, including allergens
Complete closing side work checklist for shift daily
The ability to speak and understand English
The ability to comprehend and follow written and verbal direction
The ability to understand basic math
The ability to work independently or as part of a team
The ability to lift at least 30 pounds on a regular basis
The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day, including going up and down stairs multiple times per day
Adaptable in fast-paced and challenging work environment
Organized approach to projects
Able to take and give direction
Able to approach their work with a sense of ownership and work with a sense of urgency
Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
Ability to perform essential job functions under pressure and maintain professionalism when working under stress
Polished personal presentation; grooming meets Company standards, as outlined by Employee Handbook
Strict adherence to posted schedule and clock in/out at times
Communicate information effectively and efficiently
Maintain general knowledge of the restaurant, location, transportation, management team, etc.
Participate in community events and ensure corporate social responsibility goals of Company are met
Attend mandatory meetings
Adhere to all HR policies and guidelines
Perform all other related and compatible duties as assigned by the Management Team
Update knowledge and skills by participating in staff training opportunities
Maintain sanitation to Department of Health standards; Keep work area clean and organized
Inform Manager on Duty immediately of any DOH or OSHA/workplace safety violations