Old Hickory AM Server (U)

Marriott Hotels Resorts • National Harbor, MD

11d

About The Position

Take accurate orders, serve food and beverage items in a timely manner, provide information about menu items and ensure guest satisfaction.

Requirements

• High school diploma or equivalent preferred.
• Minimum six months serving experience preferred, ideally in a high-volume full service restaurant.
• Good communication skills required.
• Food Handler’s card, Alcoholic Beverage Commission (ABC) card may be required
• Ability to speak and hear.
• Close and distance vision.
• Frequent walking and standing.
• Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
• Identify and distinguish colors
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Reach hands and arms in any direction
• Kneel and/or stoop repeatedly
• Continually works inside and in close proximity to others
• Outdoor weather conditions
• Extreme cold (non-weather)
• Extreme heat (non-weather)
• Wet or humid conditions
• Near moving or mechanical parts
• With fumes or airborne particles
• Near toxic or caustic chemicals
• Near risk of electrical shock
• Near loud noises
• In areas of strong vibration
• Varying weekly schedule required including evenings, holidays and overtime as business dictates.

Responsibilities

• Ensure all tables are set properly prior to guest arrival.
• Present menus to guests and answer questions about menu items, making recommendations upon request.
• Take food and beverage orders from guests. Up-sell orders by suggesting appropriate additions to orders to maximize sales and guest satisfaction.
• Enter orders into computer order system. Ensure food is prepared correctly prior to serving.
• Follow up with table to ensure guest satisfaction throughout meal. Serve and replenish beverages and other accessories throughout the meal.
• Prepare guest checks ensuring correct orders are listed and totaled. Return promptly with change and receipt having followed the proper cash or credit procedures.
• Demonstrate product knowledge and assist in training new servers and server assistants.
• May transport food orders from the kitchen to the appropriate guest.
• Complete daily side work duties as assigned.
• Assist Server Assistants in clearing and resetting tables as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees