Server - Stillwaters

Pyramid Global Hospitality•Roanoke, WV

17h•Onsite

About The Position

This Server position is located at Stillwaters within The Stonewall Resort, a unique lakeside destination managed by Pyramid Global Hospitality. Pyramid Global Hospitality is a company that prioritizes its employees with a "People First" culture, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. The company offers comprehensive benefits, ongoing training, and development opportunities across its 230+ properties worldwide. The Stonewall Resort itself features an Adirondack-style lodge, cottages, an Arnold Palmer Signature Golf Course, and 1,900 acres of natural parkland. The primary responsibility of this role is to deliver aggressive, hospitable service to guests in accordance with The Stonewall Resort’s food service standards.

Requirements

Must be both guest and team oriented.
Well organized.

Nice To Haves

Restaurant Service experience.

Responsibilities

Assist in having the patio dining area ready for service five minutes prior to the start of a meal period.
Clear tables after guests’ departure.
Prepare and set tables in preparation for guests.
Always practice the service communication skills-ensuring Four Diamond Service.
Full knowledge of telephone answering, recording reservations, and providing guests with general information (direction, menu questions, hours of operation, etc).
To be able to operate and understand the Micros System.
Responsible for accuracy of all guest checks in the way of payment, billing and CMP counts.
Carryout the policies and procedures of Stonewall Resort and Benchmark Hospitality while maintaining the highest degree of professionalism and teamwork atmosphere as per standards of service.
Follow safety procedures to ensure a safe working environment.
Perform all duties in a professional manner and in accordance with company policies.
Flexibility to work a varied schedule due to business levels and industry demand.
Maintain uniform & grooming standards as outlined in employee handbook & departmental training.
Ensure knowledge and practice of Stonewall and state liquor guidelines and laws.
Job knowledge of Hostess, Dining Room Assistant, and In-Room Dining functions.
To be knowledgeable of all services with the hotel.
Ensure that the highest degree of sanitation in regard to food handling is adhered to at all times.
Ensure a clean, safe, and orderly work area.
Attend meetings as required.
Provide assistance in other job classifications as determined necessary by immediate supervisor.