Server

BLACKHAWK COUNTRY CLUB•Danville, CA

18d•$17 - $19

About The Position

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting. As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions. Position Summary The Server will possess a passion for providing exceptional guest services and have a strong understanding of the food industry. As a Server, you will play a key role in creating memorable dining experiences for our guests by delivering high-quality service and ensuring their needs are met promptly and efficiently.

Requirements

Previous experience in the food service industry is preferred 1+ year.
Strong communication skills.
Familiarity with POS systems is advantageous.
Strong knowledge of guest services principles and practices within a restaurant setting.
Ability to handle cash transactions accurately and responsibly.
Excellent time management skills to prioritize tasks effectively in a busy environment.
A commitment to maintaining high standards of cleanliness and sanitation in accordance with health regulations

Responsibilities

Menu Knowledge: Understanding the menu items, ingredients, preparation methods, and any potential allergens or dietary restrictions to answer guest questions and make recommendations.
Beverage Knowledge: Knowing the drink menu, including alcoholic and non-alcoholic options, wine pairings, and cocktail ingredients.
Food Safety and Sanitation: Understanding proper food handling procedures, health regulations, and sanitation practices to prevent contamination.
Special Requests and Allergies: Awareness of common dietary preferences (e.g., gluten-free, vegetarian, vegan) and allergens (e.g., nuts, dairy) and knowledge of how to accommodate them.
Upselling Techniques: Understand and use techniques for promoting specials, recommending high-margin items, and suggesting add-ons (like appetizers, desserts, or additional drinks) to increase check averages.
Point of Sale (POS) Systems: Proficiency in using the POS system to place orders, process payments, and manage guest checks efficiently.
Table Etiquette and Service Standards: Knowledge of appropriate table settings, serving sequences, and etiquette (e.g., serving from the left, clearing from the right).
Greeting Guests: Welcoming guests promptly and courteously.
Serving Food and Beverages: Delivering food and drinks to guests following service etiquette, ensuring proper presentation and correct orders.
Checking back: Regularly checking on guests throughout their meal to ensure satisfaction, refilling drinks, and addressing any concerns or special requests.
Processing Payments: Handling guest payments, managing cash transactions, and processing credit card payments accurately.
Handling Complaints: Addressing guest complaints or issues professionally and promptly. Notify the manager of any unsatisfactory comments or issues.
Maintaining Cleanliness: Ensuring that the dining area, server stations, remain clean and organized throughout the shift.
Team Collaboration: Coordinating with kitchen staff, bartenders, and other servers to ensure timely and efficient service, including handling large groups or events.
Stocking and Inventory: Restocking supplies such as napkins, utensils, condiments, and beverages at server stations to prepare for service.