Meritage Pool - Server

Human Resources•Napa, CA

About The Position

The Server provides exceptional dining experiences by delivering attentive, knowledgeable, and efficient service. This role is responsible for accurately taking and entering orders, guiding guests through menu selections, recommending food and beverage pairings, and ensuring a clean and welcoming dining environment. Servers play a key role in enhancing guest satisfaction while maximizing revenue through thoughtful upselling.

Requirements

Minimum 1 year of food service experience; hotel or resort experience preferred
Basic knowledge of food, beverage, and service standards
Familiarity with wine, beer, spirits, and beverage pairings
Strong communication and interpersonal skills with a guest-focused mindset
Ability to maintain professionalism and discretion with sensitive information
Basic math skills and proficiency with POS systems
Strong organizational skills and ability to multitask in a fast-paced environment
Ability to read, write, and communicate effectively in English
Must be at least 18 years old
RBS certification (or ability to obtain upon hire)
Availability to work flexible schedules, including weekends and holidays

Responsibilities

Greet guests promptly and present menus, offering recommendations on food, cocktails, and wine pairings
Explain menu items, preparation methods, and daily specials
Accurately take orders, noting dietary restrictions, allergies, and special requests
Enter orders into the POS system and coordinate timing with kitchen staff to ensure proper meal pacing
Deliver food and beverages in a timely and professional manner
Monitor guest satisfaction and respond promptly to requests or concerns
Clear, clean, and reset tables efficiently
Promote menu items and upsell food and beverage offerings to enhance the guest experience and increase profitability
Process payments accurately using various payment methods
Close out checks and reconcile transactions with sales reports
Prepare dining areas by setting tables with linens, utensils, glassware, and décor
Maintain cleanliness and organization of service areas throughout the shift
Ensure stations are fully stocked at all times
Follow all food safety, sanitation, and health department regulations
Adhere to alcohol service laws, including preventing service to minors or intoxicated guests
Comply with all company safety policies, including proper use of PPE and HAZMAT procedures
Report unsafe conditions, equipment issues, or incidents to management immediately
Maintain reliable and punctual attendance in accordance with scheduling requirements
Complete all assigned side work before, during, and after shifts
Maintain a professional presence while building positive guest relationships
Resolve guest concerns within scope of authority; escalate when necessary
Report unusual incidents, safety concerns, or suspected theft to management
Support team members and assist in other duties as needed