Meritage Pool - Attendant

Human Resources•Napa, CA

6d•Onsite

About The Position

The Pool Attendant provides attentive, guest-focused service in a resort-style outdoor environment. This role is responsible for maintaining a clean, organized, and well-stocked pool area while assisting guests with seating, amenities, and recreational equipment. The Pool Attendant enhances the overall guest experience by anticipating needs, ensuring comfort, and supporting poolside food and beverage service.

Requirements

Previous experience in a pool, recreation, or hospitality environment preferred
Strong guest service and interpersonal skills
Ability to communicate effectively and maintain a professional, positive attitude
Ability to handle multiple tasks in a fast-paced, outdoor environment
Basic math and problem-solving skills
Ability to follow instructions and safety procedures
Ability to work flexible schedules, including weekends and holidays
Ability to work outdoors for extended periods in varying weather conditions
Must maintain professional appearance and grooming standards
Food Handler’s Card and/or Responsible Beverage Service certification may be required (or ability to obtain within 30 days)
Prolonged standing and walking in indoor and outdoor environments
Frequent lifting, pushing, and pulling (up to 50 lbs occasionally)
Reaching, bending, stooping, and crouching regularly
Exposure to sun, heat, humidity, and varying weather conditions
Working on wet, slippery surfaces around pool areas
Exposure to noise, cleaning chemicals, and moving equipment

Nice To Haves

Previous experience in a pool, recreation, or hospitality environment preferred

Responsibilities

Greet guests warmly upon arrival and provide orientation to pool and recreation areas
Assist guests with lounge chairs, umbrellas, cabanas, daybeds, towels, and other amenities
Anticipate guest needs and provide prompt, courteous service while maintaining a professional demeanor
Answer general questions about the property, amenities, and services
Maintain cleanliness of pool decks, lounge areas, cabanas, and equipment
Clean, sanitize, and reset chairs, tables, and equipment between guest use
Stock towels, linens, and amenities throughout the pool and service areas
Maintain organized and clean storage and linen areas
Dispose of trash and used linens in accordance with company procedures
Deliver food and beverages to guests in a timely and professional manner
Ensure all items meet presentation standards and guest specifications
Work collaboratively with Pool Servers and kitchen staff to support efficient service
Follow all company safety policies and procedures, including use of PPE when required
Maintain awareness of pool safety and promptly report hazards or unsafe conditions
Ensure compliance with health, sanitation, and HAZMAT standards
Report maintenance issues, accidents, or safety concerns immediately
Address guest concerns promptly within scope of authority; escalate when necessary
Report unusual incidents, missing items, or disruptive behavior to management or Security
Maintain reliable and punctual attendance in accordance with scheduling requirements
Retrieve, stock, and organize pool and recreation supplies
Clean assigned areas, including corridors and service spaces
Support team members and assist with additional duties as assigned