Server, LexYard - Waldorf Astoria New York

Hilton•New York, NY

6d•$18

About The Position

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Server - Lex Yard to unveil a new era of luxury which embodies the spirit of New York City. With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. As a Server at Lex Yard, you will be responsible for providing exceptional service to guests, delivering food and beverages with impeccable attention to detail in line with the hotel’s goal of achieving Forbes 5-Star and Michelin star aspirations. Your role is pivotal in creating an extraordinary dining experience, anticipating guests' needs, and offering personalized service that makes them feel valued. You will engage with guests in a refined and genuine manner, ensuring each interaction is thoughtful and memorable. Your attention to detail, along with your ability to seamlessly deliver anticipatory service, will contribute to the restaurant’s reputation for exceptional hospitality and luxury service standards.

Responsibilities

Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant.
Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience.
Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience.
Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience.
Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured.
Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation.
Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude.
Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations.
Keep your station well-stocked with necessary supplies to ensure a smooth service.
Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.

Benefits

Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education \: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs