Server Assistant

The Loren at Lady Bird Lake • Austin, TX

30d

About The Position

The Server Assistant supports the service team in delivering a seamless and refined dining experience. This role is essential in maintaining the pace and elegance of service in a fine dining environment, ensuring that guests feel attended to and that the dining room operates efficiently.

Requirements

• TABC Certification
• Food Handler Certification
• 1+ year restaurant service experience, preferred
• Hotel luxury experience preferred.
• Availability to work nights, weekends and holidays
• Ability to take ownership of issues
• Ability to embody and impart the Loren’s unique culture to all associates
• Maintain a professional attitude and appearance
• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
• Must be able to communicate effectively with guests, servers and kitchen staff.
• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
• Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
• Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
• Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
• Continuous standing -during preparation, during service hours or during expediting.

Nice To Haves

• 1+ year restaurant service experience, preferred
• Hotel luxury experience preferred.

Responsibilities

• Assist servers in delivering food and beverages to guests promptly and professionally.
• Clear and reset tables between courses and after guests depart.
• Refill water glasses and provide bread service or other table-side amenities.
• Maintain cleanliness and organization of the dining room and service stations.
• Monitor guest needs and communicate effectively with servers and kitchen staff.
• Ensure all service ware is polished and properly stocked.
• Support the overall flow of service, anticipating needs and responding quickly.
• All other duties as assigned, requested or deemed necessary by leadership.

Benefits

• Participation in 401(k) with company match of up to 4%
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program
• Complimentary Employee Meal
• Complimentary Bus Passes
• 50% off Dining in Nido
• Recognition Programs, Incentives and Celebrations
• Benefits available to Part time Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed