Server Assistant

The Loren at Lady Bird LakeAustin, TX
30d

About The Position

The Server Assistant supports the service team in delivering a seamless and refined dining experience. This role is essential in maintaining the pace and elegance of service in a fine dining environment, ensuring that guests feel attended to and that the dining room operates efficiently.

Requirements

  • TABC Certification
  • Food Handler Certification
  • 1+ year restaurant service experience, preferred
  • Hotel luxury experience preferred.
  • Availability to work nights, weekends and holidays
  • Ability to take ownership of issues
  • Ability to embody and impart the Loren’s unique culture to all associates
  • Maintain a professional attitude and appearance
  • Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.
  • Must be able to communicate effectively with guests, servers and kitchen staff.
  • Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
  • Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
  • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
  • Lifting, pushing, pulling and carrying up to 50 lbs to include serving trays, carts, tables, chairs, and small equipment up to 75% of the time.
  • Balancing, stooping kneeling, crouching, crawling, reaching handling, fingering throughout the shift.
  • Mobility -full range of mobility and the ability to travel up to 300 feet on a regular basis throughout the shift.
  • Continuous standing -during preparation, during service hours or during expediting.

Nice To Haves

  • 1+ year restaurant service experience, preferred
  • Hotel luxury experience preferred.

Responsibilities

  • Assist servers in delivering food and beverages to guests promptly and professionally.
  • Clear and reset tables between courses and after guests depart.
  • Refill water glasses and provide bread service or other table-side amenities.
  • Maintain cleanliness and organization of the dining room and service stations.
  • Monitor guest needs and communicate effectively with servers and kitchen staff.
  • Ensure all service ware is polished and properly stocked.
  • Support the overall flow of service, anticipating needs and responding quickly.
  • All other duties as assigned, requested or deemed necessary by leadership.

Benefits

  • Participation in 401(k) with company match of up to 4%
  • Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
  • Paid PTO
  • Paid Holidays
  • Paid Maternity/Paternity Leave
  • Employee Assistance Program
  • Complimentary Employee Meal
  • Complimentary Bus Passes
  • 50% off Dining in Nido
  • Recognition Programs, Incentives and Celebrations
  • Benefits available to Part time Associates
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