Server Assistant

Weber's Restaurant and Hotel•Ann Arbor, MI

11d

About The Position

The Server Assistant is responsible for supporting the servers and bartenders in providing excellent customer service to guests. They assist with setting up tables, taking orders, delivering food and drinks, and clearing tables. The Server Assistant also ensures that the dining area is clean and organized, and that guests have everything they need to enjoy their dining experience.

Requirements

Prior experience in a restaurant or hospitality setting preferred
Ability to work flexible hours, including nights, weekends, and holidays
Ability to work in a fast-paced environment
Excellent customer service and interpersonal communication skills
Ability to lift and carry heavy objects (up to 50 lbs) and ability to stand for long periods of time
Ability to handle emergency and stressful situations like resolving customer conflicts
Ability to make quick decisions
Ability to create a positive and welcoming customer experience
Regular, predictable attendance is an essential function of this role, with limited tolerance for unplanned absences or last-minute call-offs

Nice To Haves

Prior experience in a restaurant or hospitality setting preferred

Responsibilities

Assist servers and bartenders in providing excellent customer service to guests
Set up tables with appropriate silverware, glassware, and dishes
Colloborate with kitchen staff and servers to ensure smooth adn efficient service
Deliver food and drinks to guests in a timely and efficient manner
Clear tables and reset them for the next guests
Ensure that the dining area is clean and organized at all times
Assist with cleaning and stocking the bar and kitchen as needed
Answer guest questions and provide recommendations as needed
Handle cash and credit card transactions accurately and efficiently
Preparing and delivering room service and carryout orders
Operating and cleaning glass washing machine in accordance of sanitation standards