Server Assistant - City Cruises Norfolk

Hornblower Group Inc.•Norfolk, VA

About The Position

The successful Server Assistant aids Servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.

Requirements

High school diploma or equivalent required
Must meet minimum state age requirements.
Previous restaurant experience preferred.
Energetic and enthusiastic personality essential
Must be able to effectively understand and convey written and verbal information to guests and coworkers.
Must possess a service orientation – actively looking for ways to help others.
Will work for extended periods of time without sitting.
Required to lift furniture and other heavy items.
Will be required to be available for work on all major holidays

Nice To Haves

Previous restaurant experience preferred.

Responsibilities

Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS)
Provide guests with water, coffee/tea, and bread service throughout the meal.
Bus used and unneeded dishes and glassware from guests’ tables to galley.
Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
Be prepared to begin work at the scheduled time.
Maintain uniform and personal grooming in compliance with appearance standards.
Assist with the warm and efficient greeting and seating of guests when they arrive.
Additional job duties as assigned.