Server Assistant (Food & Beverage)

Enchantment Group Management Company LLC • Irvington, VA

7h • Onsite

About The Position

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar. As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

The Server Assistant (Food & Beverage) provides essential support to the front-of-house team to ensure a seamless and thoughtful dining experience for every guest. Working under the direction of the Captain and Front Waiters, this role helps maintain the flow of service, uphold pristine dining room presentation, and ensure the timely and accurate delivery of dishes. This position also supports In Room Dining operations, assisting with the preparation, staging, delivery, and clearing of orders with the same level of hospitality and attention to detail demonstrated in the dining room. This role is ideal for an individual who takes pride in craftsmanship, service excellence, and contributing to a team committed to the highest standards.

Requirements

• Demonstrated strong work ethic and eagerness to learn elevated service standards.
• Warm, professional demeanor with a genuine commitment to refined hospitality.
• Ability to perform effectively in a fast-paced environment while maintaining composure and grace.
• Availability to work evenings, weekends, and holidays as required.
• High School Diploma or equivalent.

Nice To Haves

• Previous experience in hospitality preferred; experience in luxury or upscale dining environments is a plus.

Responsibilities

• Support the Captain and Front Waiters by ensuring each table receives attentive, efficient, and polished service.
• Refill water, clear plates, replace flatware, and reset tables with accuracy and care.
• Maintain a refined and welcoming dining room environment that reflects the Tides Inn’s elevated standards of presentation and readiness.
• Greet guests warmly during interactions and contribute to a service culture rooted in kindness and hospitality.
• Deliver dishes from the kitchen to guests with professionalism, accuracy, and proper service etiquette.
• Assist the expeditor in organizing plates, garnishes, and courses to ensure timely and correct delivery.
• Communicate clearly with culinary and service teams to maintain pacing and coordination.
• Ensure each dish is delivered to the appropriate table, presented correctly, and described knowledgeably, including key ingredients and allergens as trained.
• Assist with the preparation and staging of In Room Dining orders in alignment with Tides Inn presentation standards.
• Deliver orders to guest rooms with professionalism, discretion, and respect for privacy.
• Present and describe menu items appropriately, ensuring guests have all necessary items for an exceptional in-room dining experience.
• Retrieve trays promptly and maintain cleanliness and organization within IRD staging areas.
• Polish glassware, flatware, and service items to the highest standards.
• Replenish silverware, linens, glassware, and front-of-house supplies throughout the shift.
• Maintain organized, clean, and fully stocked service stations and side work areas.
• Communicate consistently with Captains, Front Waiters, Food Runners, and the Culinary Team to ensure a cohesive and elevated dining experience.
• Participate in daily pre-shift meetings to remain informed about menu updates, features, and service priorities.
• Provide proactive support to team members, reflecting the Tides Inn’s values of connection, pride, and teamwork.
• Exemplify the Tides Inn Mission and Values.

Benefits

• Benefits include medical, dental, and vision coverage; a Health Savings Account (HSA); fitness and wellness programs; disability insurance; basic and voluntary life insurance; an Employee Assistance Program (EAP); a hearing discount program; and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED