City Cruises DC - Server Assistant (Busser)
About The Position
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com. Position Summary: The successful Server Assistant aids Servers in the prompt delivery and removal of food and beverage items, is hospitable and cordial to guests and coworkers, acts safely and responsibly, and is knowledgeable about the vessel and the skyline.
Requirements
- High school diploma or equivalent required
- Must meet minimum state age requirements.
- Energetic and enthusiastic personality essential
- Must be able to effectively understand and convey written and verbal information to guests and coworkers.
- Must possess a service orientation – actively looking for ways to help others.
- Will work for extended periods of time without sitting.
- Required to lift furniture and other heavy items.
- Will be required to be available for work on all major holidays
Nice To Haves
- Previous restaurant experience preferred.
Responsibilities
- Provide exceptional hospitality to guests and coworkers as prescribed in our Respect Service System (RSS)
- Provide guests with water, coffee/tea, and bread service throughout the meal.
- Bus used and unneeded dishes and glassware from guests’ tables to galley.
- Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning.
- Maintain the cleanliness and safety of all common areas and service stations; clean up spilled food, drink, and broken dishes, and remove empty bottles and trash.
- Set up and break down dining room and service stations as prescribed; this requires movement of dining cabin furniture.
- Provide information to guests including menu descriptions, order of service, entertainment options, cruise route and points of interest.
- Be prepared to begin work at the scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Assist with the warm and efficient greeting and seating of guests when they arrive.
- Additional job duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
