Server 2

ClubCorp • Austin, TX

22h • Onsite

About The Position

Invited, established in 1957, is a dynamic company in the hospitality and service industry, operating with the purpose of building relationships and enriching the lives of its members, guests, and over 17,000 employees. As the largest owner and operator of private clubs nationwide, Invited manages over 130 country clubs, city clubs, and athletic clubs, offering first-class amenities such as championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and fitness centers. The Server 2 role is central to delivering exceptional food and beverage service, consistently upholding Invited’s service standards. This position leads in providing the '3 steps of service' (warm welcomes, magic moments, and fond farewells) and oversees the coordination and execution of service operations. Server 2 also leads and supports the Server 1 team, ensuring smooth collaboration and optimal dining experiences, and plays a key part in maintaining Member satisfaction, retention, and driving service excellence throughout the dining area.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in Food and Beverage service.
• Current Food Handler and Alcohol Server Certifications as required by state and city regulations.
• Completion of Invited’s F&B Service Training program.
• Excellent communication skills with the ability to speak clearly and effectively.
• Ability to follow instructions and communicate well with team members.

Responsibilities

• Maintain high service standards as outlined in the Invited F&B service training programs.
• Oversee food and beverage service, ensuring members/guests are served promptly and attentively, while managing more complex service issues or last-minute changes.
• Ensure comprehensive knowledge of the à la carte menu and daily specials, and guide Server 1 team members in delivering exceptional service.
• Serve as the primary point of contact for Server 1 staff, providing guidance and support as needed.
• Collaborate with management to assign duties, ensuring tasks are completed in a timely and efficient manner.
• Assist fellow employees and lead by example, ensuring smooth communication and seamless service across the team.
• Take responsibility for organizing and maintaining clean, well-stocked workstations and ensuring side work is completed to meet club standards.
• Support management in addressing member/guest complaints, practicing good service recovery, and ensuring any issues are resolved immediately.
• Assist with additional duties as assigned by the F&B Director or other leadership.
• Assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.
• Wear a clean, neat uniform that meets club standards.

Benefits

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees