Serve Staff

Silverlake "The Family Place"•Erlanger, KY

146d

About The Position

The Head Server is the lead person on waiting on members and delivering their food. They are dedicated to exceptional customer service and are the prime staff person in coordinating others on staff to insure that patrons walk away completely satisfied with their experience.

Requirements

Must be highly motivated
Excellent communication and interpersonal skills
Well groomed and professional in appearance
An understanding of food and beverage operations
Must be a team player, willing to cover or trade shifts when necessary
Experience in food and beverage service is preferred, but not necessary
Experience in a health club or the hospitability industry is preferred, but not necessary
CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)

Responsibilities

Serve food in the proper sequence and that all patrons receive the proper food in a timely fashion.
Makes sure that the kitchen staff is producing the food according to specifications.
Takes orders and makes sure that all customers are serviced and that additional items are ordered
Responsible for keeping the restaurant tables bussed and cleaned
Responsible for following Health Department standards and requirements
Make sure all patrons have everything that they need for a great dining experience
Serves as the main customer service contact for members at the restaurant, including: answering questions, welcoming, and other member communications
Responsible for making sure that all opening and closing duties are performed by both the kitchen staff as well as the bar staff.
Follows daily and weekly duties
Maintains a thorough knowledge of all menu items
Responsible for making sure that all POS stations are reconciled
Maintains professionalism when not assisting customers.
Other duties as assigned