Sergeant (Dispatcher)

Allied Universal•Von Ormy, TX

11d•$33

About The Position

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Pay Rate: $32.75 per hour G4S Secure Solutions (USA) Inc., an Allied Universal® Company, is hiring a Sergeant (Dispatcher). The Dispatcher plays a key role in the daily coordination and dispatch of transportation missions. Responsibilities include managing requests in INSIGHT, scheduling and adjusting officer assignments, ensuring timely arrival of transport teams, and serving as a liaison between the client and G4S supervisors. The Dispatcher ensures all routes are properly staffed, trip information is accurately recorded, and operational needs are met.

Requirements

Must possess a high school diploma or equivalent
Must be able to pass any state-required training or other qualifications for licensing
Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
Must be a citizen or lawful permanent resident of the United States
As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; G4S will consider qualified applications with criminal histories in a manner consistent with applicable laws
As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
Minimum of two (2) years of driving experience and a minimum of 21 years of age (as required by the Department of Transportation)
Minimum of three (3) years of experience in any combination of the following: Law enforcement Military police Security officer engaged in functions related to civil or administrative correctional operations
Must be at least 21 years old or minimum required by the state, if higher
Must be able to read, understand, and comprehend legal regulatory rulings and guidance
Effective oral and written communication skills; able to write informatively, clearly, and accurately
Planning and organizing skills
Proficiency with Microsoft Office applications
Problem solving and active listening skills
Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
Able to mediate conflict with tact, diplomacy
Team leadership skills; coaching, mentoring, motivating others
Setting and achieving goals
Attention to detail

Nice To Haves

Prior Texas Commission License for armed security personnel
Possession of a current and valid Commercial Driver’s License with a Passenger endorsement
Fluency in multiple languages (reading, writing, and speaking)
Possession of an active federal clearance
Dispatching or scheduling experience, preferably in a transportation industry related field

Responsibilities

Acknowledge, schedule, and disatch transportation requests in INSIGHT.
Review scheduled missions in INSIGHT to ensure assignments and timely arrival of transport teams.
Complete trip logs and trip information in INSIGHT.
Serve as a liaison with the client regarding transportation request updates, changes, and corrections.
Liaison with G4S supervisors and managers at various hubs to ensure coverage and scheduling of all transportation requests.
Update the officer schedule with assigned transportation routes.
Communicate with G4S supervisors regarding officer schedule adjustments to ensure adequate coverage of transportation routes.
Order meals from vendor to ensure adequate meals on hand for transportation routes and processing centers.
Other dispatch duties as assigned.