Senior Workers Compensation Specialist

Stiiizy•Las Vegas, NV

11h

About The Position

This function is currently undergoing a transformation to build a more scalable, consistent, and high-quality service model. The Senior LOA & ADA Specialist will be expected to operate with a high degree of adaptability, helping to stabilize day-to-day operations while contributing insights and recommendations to improve processes, workflows, and the overall employee experience. The Senior LOA & ADA Specialist is responsible for managing the full lifecycle of employee leave of absence and ADA accommodations, ensuring consistent, compliant, and well-documented execution across all cases. This role serves as a subject matter expert in leave administration and the ADA interactive process, with a strong focus on risk mitigation, process adherence, and high-quality case management. The Specialist will partner closely with managers, ER, and cross-functional teams to ensure timely handling of employee medical matters and appropriate return-to-work outcomes. This position requires a high level of judgment, attention to detail, and the ability to manage complex and sensitive situations in a fast-paced, multi-state environment. In addition, this role requires someone who can navigate ambiguity, remain flexible as processes evolve, and bring strong subject matter expertise to help shape a best-in-class, “white glove” service approach that is efficient, seamless, and highly supportive to both employees and managers.

Requirements

Deep working knowledge of leave and disability laws, including FMLA, CFRA, ADA, FEHA, and applicable state and local regulations
Strong expertise in the ADA interactive process, including evaluating medical documentation, identifying reasonable accommodations, and documenting decision-making
Ability to interpret medical certifications, work restrictions, and functional limitations and translate them into actionable workplace decisions
Proficiency in managing end-to-end leave administration, including eligibility determination, notice requirements, and timeline tracking
Strong case management skills with the ability to manage a high volume of complex, concurrent cases without missing deadlines or details
Advanced documentation skills with the ability to produce clear, thorough, and audit-ready case records
Ability to assess risk, apply sound judgment, and escalate appropriately in complex or sensitive situations
Strong communication skills with the ability to navigate difficult conversations with employees and managers while maintaining compliance and professionalism
Ability to influence and guide managers while maintaining ownership of compliance decisions
Experience working with leave management systems
Strong organizational and prioritization skills in a fast-paced, evolving environment
Ability to operate effectively in ambiguity while maintaining structure, consistency, and compliance
Must be at least 21 years of age.
Prolonged periods of standing, sitting at a desk, and working on a computer
Frequent use of a computer, including typing and reading
Ability to communicate effectively with employees, managers, and external partners via phone, video, and in person
Must be able to access and navigate each department at the organization's facilities.
Ability to get in and out of vehicle and walk up and down stairs during your shift.
Must be able to frequently communicate via telephone and video conferencing with employees and managers to guide them through the leave process.
Must have the visual acuity to review medical certifications, multi-state legal statutes, and detailed payroll spreadsheets.
Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
5+ years of direct experience managing Leave of Absence and ADA accommodations in a high-volume, multi-state environment
Demonstrated experience independently leading the ADA interactive process from initiation through resolution
Proven experience managing complex leave cases, including overlapping leave types, leave exhaustion, and return-to-work challenges
Experience partnering with managers and cross-functional stakeholders to implement accommodations and resolve employee medical matters
Experience maintaining audit-ready documentation and ensuring compliance with federal and state regulations
Demonstrated ability to identify process gaps and contribute to improvements in workflows, systems, or service delivery

Nice To Haves

PHR, SPHR, SHRM-CP, or SHRM-SCP
Certified Leave Management Specialist (CLMS) or equivalent
Experience operating in environments with evolving processes, restructuring, or high growth preferred
Experience in California and strong knowledge of CFRA and FEHA
Experience in unionized environments or working alongside Employee Relations teams preferred

Responsibilities

Manage end-to-end administration of all leave programs, including FMLA, CFRA, state leaves, and company policies
Determine eligibility, issue required notices, and track leave timelines and job protection requirements
Maintain accurate and timely documentation of all leave cases
Serve as the primary point of contact for employees on leave, ensuring clear and consistent communication
Partner with Payroll to ensure proper tracking and pay coordination
Lead the ADA interactive process from initiation through resolution
Review medical documentation and assess functional limitations
Partner with managers to evaluate and implement reasonable accommodations
Facilitate conversations with employees and leadership to identify viable solutions
Ensure all decisions are well-documented, including rationale and alternatives considered
Identify and escalate complex or high-risk cases as needed
Manage the full lifecycle of cases from initial request through return to work or separation
Ensure ADA review is conducted for all applicable cases, including leave exhaustion and work restrictions
Coordinate return-to-work plans, including modified duty or transitional arrangements
Maintain consistent communication with employees and stakeholders throughout the process
Ensure compliance with ADA, FMLA, CFRA, and applicable state and local regulations
Maintain audit-ready documentation for all cases
Follow standardized SOPs, workflows, and templates
Support audits and compliance reviews as needed
Serve as a trusted advisor to managers on leave and accommodation-related matters
Provide clear guidance on process, expectations, and escalation protocols
Support employees with timely, accurate, and empathetic communication
Operate effectively in a function that is being restructured, with evolving processes and priorities
Remain adaptable and solution-oriented while maintaining strong execution and compliance standards
Bring forward recommendations based on prior experience to improve workflows, documentation, and case handling
Partner with leadership to help shape a more efficient, scalable, and employee-centered service model
Contribute to building a “white glove” experience that is responsive, clear, and supportive for employees and managers
Identify inefficiencies or breakdowns in the current process and proactively recommend improvements