GENERAL STATEMENT OF DUTIES: To perform complex word processing and data entry functions on an electronic computer keyboard using word processing software and at least one other software program such as spreadsheets or scientific programs; and to do related word as required. SUPERVISION RECEIVED: Works under the general supervision of a superior; specific tasks may be given directly by a variety of professionals; instructions usually are given only at the beginning of assignments involving a new type of work; work is generally in final form when completed and is subject to, but does not always receive, review by superiors. SUPERVISION EXERCISED: Generally none, but may occasionally orient other clerical staff to new applications and supervise routine clerical or typing work. ILLUSTRATIVE EXAMPLES OF WORK PERFORMED: To perform complex word processing and data entry functions on an electronic computer keyboard using word processing software and at least one other software program such as spreadsheets or scientific programs. To enter data on a variety of keyboard-based equipment and use a variety of data entry procedures such as mainframe CICS, microcomputer spreadsheets and data bases. To generate involved statistical statements, reports, legal documents, letters and other materials from paper copy, dictaphone or electronic sources utilizing a variety of software applications such as word processing, spreadsheets, report generators. To set up shell formats or templates for repetitive input/output tasks using application documentation. To compose routine and form letters and reports. To maintain records and filed. To organize data and determine formats for this data. To perform routine equipment procedures such as disk head cleaning, printer ribbon changing, etc. To answer the telephone and respond to in-person callers. To answer inquiries and/or impart non technical information regarding programs, policies and services. To refer callers and schedule appointments for supervisors. To do related work as required.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees