Senior Wireless Technical Support Engineer

Hewlett Packard Enterprise • San Jose, CA

15d • Hybrid

About The Position

Senior Wireless Technical Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Join HPE and help redefine what’s possible in networking. We’re not just building networks — we’re creating the ones our customers deserve . If you’re passionate about solving complex problems, working with cutting-edge tech, and making customers wildly successful, this is your opportunity. We’re forming a new team focused on Enterprise Wireless and Wired Networks, with potential for growth into a future leadership role.

Requirements

• Strong Layer 2/3 Networking knowledge
• Familiarity with 802.11 Wi-Fi standards
• BA/BS/MS in EECS or related field
• 5–8 years of hands-on experience
• U.S. (Citizenship required due to federal export-control regulations)
• Location is San Jose, CA – relocation is open to be discussed

Nice To Haves

• Juniper Router & Switch certifications (a plus)

Responsibilities

• Triage and resolve customer support escalations
• Deliver fast, high-quality responses and experiences
• Build and maintain Layer 2/3 network testbeds
• Reproduce customer issues and file bug tickets
• Analyze logs and identify root causes
• Collaborate with developers to drive solutions
• Provide updates in meetings and discussions

Benefits

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees