Senior Welcome Desk Program Counselor

Cambridge Information Group Inc•New York, NY

1d•$20

About The Position

The Senior Welcome Desk Program Counselor (Senior WDPC) serves as the lead staff member at the Welcome Desk and plays a critical role in the academic, residential, and social aspects of the Pre-College program. In addition to serving as a primary point of contact for students and parents, the Senior WDPC provides day-to-day leadership, oversight, and scheduling coordination for all Welcome Desk Program Counselors. The Senior WDPC ensures the accurate and timely flow of information between parents, students, program staff, residential life staff, and faculty, while maintaining smooth Welcome Desk operations across all program terms.

Requirements

Must be legally authorized to work in the United States.
Bachelor’s degree required
2+ year work experience (summer camp, boarding school, college campus, etc.,)
Must exercise initiative, professionalism, sound judgement and discretion
Superior customer services skills
Comfortable engaging with colleagues of all levels
Have an outgoing disposition and an enthusiasm for working with high school students
Establishes a nurturing, inclusive community and encourages positive self-expression.
General knowledge of the principles of organization and administration
Comfortable enforcing policies and procedures and assuming leadership roles; Must be able to work autonomously while thriving in a team environment
Ability to adapt to changing demands, deadlines, and responsibilities
Possess a keen interest in New York City culture and is comfortable exploring it with students
Excellent verbal and written communication skills.
Excellent command of the English language.
Ability to sit, stand, walk, travel up and down stairs, crouch, stoop, and reach.

Nice To Haves

Previous customer service-related experience preferred
Previous experience with youth, whether at summer camps or other residential programs on the administrative supportive level.
Previous experience with Microsoft Office Suite, communication platforms with or similar to Orah, Pronto
Three references are required.
Ability to speak another language is a plus.

Responsibilities

Oversee day to day of the Welcome Desk and ensure consistent coverage during all shifts
Create, manage, and adjust Welcome Desk staff schedules to ensure adequate staffing between 7am–11pm
Serve as the primary point of escalation for Welcome Desk related concerns
Provide guidance, support, and real-time coaching to Welcome Desk Program Counselors
Assist with onboarding, training reinforcement, and policy adherence for WDPC staff
Greeting and welcoming students and providing parents and students with accurate information regarding classes, locations and events taking place on campus
Answering phone and email inquiries with the highest professional standards
Perform daily attendance checks.
Email parent & guardians regarding unaccounted day students who are missing from class
If missing student is residential, student must be located
Check dorm room, check classroom, contact roommate, call mobile phone
After 30 – 45, parent/guardian must be informed
Run Missing Student Report for Missing Student Protocol in a prompt and efficient manner, looping in the appropriate staff members when necessary
Pastoral notes creation in Orah on student profiles
Approve/Deny/Monitor Student Check Ins/Check Outs daily
Other duties may be assigned.