Senior Weddings and Special Events Manager (Salary)

Human Resources Team•Waimea, HI

15h

About The Position

The Senior Weddings & Special Events Manager is responsible for the success of the resort’s weddings and special events. This role oversees every detail, from initial client consultation to seamless execution, ensuring an unparalleled guest experience. You will also be spearheading, in collaboration with the Director of Catering Conference Services (DOCCS) and the wedding team, the strategy of delivering service and revenue results that elevate the resort’s reputation as the premier destination for weddings and special occasions. This position reports directly to the Director of Catering and Conference Services and collaborates with the Food & Beverage, Culinary, and Operations teams to deliver flawless events.

Requirements

Bachelor’s degree in hospitality, or a related field preferred.
Minimum of 5 years’ experience in catering sales, weddings, or special events, with at least 2 years in a senior wedding/events role.
Proven success in luxury hospitality or high-end event management.
Passion for curating exceptional guest experiences with a keen eye for detail and a commitment to excellence.
Outstanding communication, negotiation, and relationship-building skills.
Creative mindset paired with strong analytical and financial acumen.
Ability to thrive in a fast-paced, client-facing environment with a high level of professionalism.
Proficient in the use of computers along with resort’s systems (Microsoft, Dayforce) and Marriott’s catering software (CI/TY).
Must be able to work schedule set by the Director of Catering Conference Services
Must be able to work long and irregular hours and more than 40 hours per week.
Has the ability to work remotely from home (when scheduled) and can travel off-island or out of state, including attending bridal shows and industry events.

Responsibilities

Assist the DOCCS in developing and implementing innovative strategies to exceed wedding/catering sales and revenue goals.
Actively identify and cultivate new business opportunities within the weddings and social events market.
Leverage your knowledge of luxury trends, competitor insights, and market dynamics to create competitive and compelling packages.
Design and curate extraordinary weddings and events tailored to our clients' dreams.
Collaborate with the Food & Beverage team to craft unique menus and experiences that reflect the resort’s luxury standard.
Ensure seamless transitions from sales to service operations, delivering flawless experiences at every touchpoint.
Act as the resort’s wedding ambassador in the local community, forging partnerships with wedding vendors, wedding planners, and key wedding stakeholders.
Cultivate strong relationships with clients, ensuring trust and loyalty while delivering personalized service.
Be a senior manager withing the department and assist the team in achieving collective success.
Oversee all aspects of event logistics, from proposals and contracts to on-site execution.
Work with the DOCCS to manage monthly/quarterly forecasts and create annual revenue and expense budgets, and reports to ensure financial success.
Implement best practices and continuously seek opportunities to enhance processes and offerings.