Senior Website Operations Manager

Circle Internet Financial•San Francisco, CA

1d•Remote

About The Position

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that can help raise global economic prosperity and enhance inclusion. Our infrastructure – including USDC, a blockchain-based dollar – helps businesses, institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology. What you’ll be part of: Circle is committed to visibility and stability in everything we do. As we grow as an organization, we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values : High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder. What you’ll be responsible for Circle is seeking a Website Operations Lead to own the operational excellence, governance, and optimization of Circle’s global web presence. In this hands-on individual contributor role , you will oversee the systems, processes, and workflows that ensure Circle’s websites are performant, compliant, and scalable. You’ll manage projects that shape how users experience Circle’s brands online — ensuring uptime, accessibility, and seamless execution across markets. This role requires a blend of operational expertise, technical understanding, process management, and strategic collaboration to maintain a high-performing, globally consistent web ecosystem that supports Circle’s business goals.

Requirements

10+ years of experience in website operations, digital production, or web program management , ideally within a B2B or technology-focused organization.
Hands-on experience managing enterprise CMS platforms (e.g., Webflow, Contentful, Drupal, or similar) including workflows, permissions, and deployment processes.
Strong understanding of web architecture, accessibility, analytics, and operational governance.
Proven ability to manage complex website projects involving multiple teams, vendors, and global stakeholders.
Experience implementing QA, governance, and change management processes for large websites.
Excellent project management and communication skills — able to coordinate across teams, define timelines, and drive accountability.
Proficiency with web analytics and monitoring tools (Google Analytics, Superset, Lighthouse, or similar) and comfort interpreting technical metrics.
Knowledge of web standards, accessibility (WCAG), Core Web Vitals, structured data, and governance .
A process-driven, detail-oriented mindset with a passion for improving operational efficiency, web reliability, and collaboration.

Nice To Haves

Experience in fintech, blockchain, or other regulated industries .
Familiarity with AI tools for automation, content QA, and website management.
Exposure to A/B testing, experimentation, and personalization platforms .
Understanding of localization workflows, accessibility standards, and compliance frameworks.

Responsibilities

Own website operations and governance — manage publishing workflows, permissions, documentation, and QA processes to ensure accuracy, efficiency, and compliance across Circle’s web properties.
Monitor website performance and reliability — track uptime, Core Web Vitals, and key performance indicators; collaborate with the Web Technical Lead to address technical issues and continuously improve infrastructure and stability.
Lead cross-functional web projects — collaborate with product marketing, UX, creative, growth, and engineering to deliver web initiatives that align with strategic goals.
Oversee website releases and deployments — manage staging, testing, and approvals to ensure smooth rollouts of new features, pages, and content.
Partner on SEO and analytics — work closely with the SEO Lead and marketing teams to ensure tagging accuracy, structured data standards, and analytics tracking are implemented and maintained.
Support localization and accessibility — operationalize translation workflows and uphold accessibility standards (WCAG) across global sites.
Oversee web integration governance — collaborate with the Web Technical Lead to maintain integrations between the website, analytics, CRM, and marketing systems, ensuring functionality and compliance.
Monitor and report on site health — use analytics and diagnostic tools (e.g., Google Analytics, Superset, Lighthouse) to track performance, uptime, and operational metrics, identifying opportunities for continuous improvement.
Document and improve processes — create scalable workflows, training, governance documentation, and best practices to streamline execution and ensure consistency.
Champion innovation and efficiency — partner with the Web Technical Lead and SEO Lead to evaluate new CMS tools, automation workflows, and AI-driven enhancements that improve web performance and operational scale.