Senior Warranty Administrator

Wise Auto Group•Fairfield, CA

15d•$25 - $40•Onsite

About The Position

The Senior Warranty Administrator is responsible for overseeing all aspects of dealership warranty operations, ensuring accurate, timely, and compliant submission of warranty claims. This role serves as the subject matter expert on manufacturer warranty policies and procedures, supports the service team, and drives warranty profitability while minimizing risk and chargebacks.

Requirements

3+ years of automotive warranty administration experience (multi-brand preferred)
In-depth knowledge of manufacturer warranty policies and procedures
Strong understanding of repair orders, labor operations, and dealership workflows
Proven track record of minimizing claim rejections and maximizing warranty recovery
High level of accuracy and attention to detail
Strong analytical and problem-solving skills
Excellent organizational and time management abilities
Effective communication and leadership skills
Ability to work independently and manage multiple priorities

Nice To Haves

Proficiency in dealership management systems (DealerTrack) not required but preferred.

Responsibilities

Review, prepare, and submit warranty claims in accordance with manufacturer guidelines
Ensure all claims are processed accurately and within required timelines
Audit repair orders for proper documentation, coding, and compliance prior to submission
Monitor and reduce warranty claim rejections, debits, and chargebacks
Track and reconcile warranty receivables, ensuring timely payment and follow-up on outstanding claims
Act as the primary point of contact for warranty-related questions from service advisors, technicians, and management
Train and mentor service staff on proper warranty procedures, documentation, and best practices
Stay current on all manufacturer warranty policies, bulletins, and updates
Conduct internal audits to ensure compliance and identify areas for improvement
Collaborate with service and parts departments to ensure accuracy in labor operations and parts usage
Prepare and present warranty reports, trends, and performance metrics to leadership