Senior Visitor Assistant

Grounds For Sculpture•Hamilton Township, NJ

13d•$18

About The Position

Grounds For Sculpture (GFS) is at the beginning of a long path toward building a more equitable, diverse, and inclusive (EDI) institution. We are looking for individuals, at all levels of the institution, who are interested in joining us on this journey of intentionality and public accountability. This path broadens our workforce (board, staff, volunteers), expands our artist selection and acquisition practices, and strengthens our internal and external communication systems, networks, and norms. Grounds For Sculpture is seeking a full-time Senior Visitor Assistant to join our team. The Senior Visitor Assistant reports directly to the Manager of Guest Services and is responsible for daily Guest Services operational tasks, assisting visitors with excellent customer service, working on administrative tasks, training new Guest Services staff, and assisting with events held at GFS.

Requirements

High school diploma
2 or more years work related experience in a related field
Must be willing to work evenings, weekends and be flexible with schedule; willing to work in various temperatures
Demonstrate respect and inclusiveness to all employees, embracing differences
Excellent communication and customer service skills
Excellent computer skills, including database and POS system knowledge
Spanish fluency encouraged
Basic computer knowledge
Comfortable with public speaking

Nice To Haves

Spanish fluency encouraged

Responsibilities

Welcome all visitors into Grounds For Sculpture, assist with crowd control, and answer all visitor questions with the highest level of customer service at the desks and around the park.
Collect payment for entry and process membership with accuracy.
Familiar with all aspects of Altru (point of sale) directly related to Guest Services.
Support the Museum Shop by assisting with and driving sales through exemplary customer service, demonstrating knowledge of product lines and the sculpture park, and providing merchandise guidance and recommendations to guests.
Greets buses/groups and assists with parking & traffic control.
Attend all docent, exhibition, and staff trainings and maintain knowledge of current material and exhibitions.
Assist with training new Visitor Assistants and act as a mentor to new staff.
Assist with morning set up and evening closing tasks as assigned.
Safely operate golf carts, trams, and ADA vehicles.
Provide docent and Access Mobile tours.
Serve as an ambassador for Grounds For Sculpture to help foster a culture of inclusion for all members, donors, volunteers, and guests.
Administrative tasks include Call Center, live chat, responding to information emails ([email protected]), and brochure inventory.
Complete grounds and exhibition checklists regularly.
All other duties as assigned.