Senior Vice President, Service Delivery General Management Manager

BNY Mellon • Boston, MA

2d • $102,000 - $200,000

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.
We’re seeking a future team member for the role of Service Delivery General
Management - M3 to join our Global Service Delivery team. This role is located
in Boston, MA

In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor’s degree or equivalent combination of education and experience required; advanced/graduate degree preferred
• 7-10 years of total work experience preferred, including 1-3 years in management
• Service delivery experience preferred
• Proven ability to lead and develop teams, manage complex projects, and drive operational excellence
• People leadership experience with a focus on motivating and developing staff

Responsibilities

• Manage a unit area in Service Delivery, overseeing multiple large projects with high operational impact aligned with Global Service Delivery business goals
• Allocate resources to align with business objectives and annual plans, setting departmental priorities and developing a shared vision and strategy to optimize team execution and performance
• Ensure work produced meets and exceeds product/service quality standards
• Recruit, direct, motivate, and develop staff to maximize individual contributions, professional growth, and effective team collaboration
• Develop and implement new processes and policies for the assigned area and ensure operationalization by subordinate teams
• Complete intricate problem resolution and manage financial and human resources responsibilities for assigned teams

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive