Senior Vice President - Multifamily Operations (60044)

BH MANAGEMENT SERVICES LLC•Dallas, TX

9d•$300,000 - $350,000•Remote

About The Position

The Senior Vice President of Multifamily Operations is a pivotal enterprise executive responsible for the overall operational health, performance, and strategic direction of a large, complex multifamily portfolio spanning diverse geographies and asset types. This role is designed for a proven high-level leader, one who has sat at the helm, understands the full P&L, and brings a comprehensive, end‑to‑end understanding of the multifamily business. Reporting directly to the President, the SVP serves as the senior operating executive for the platform, providing leadership to approximately 90 operational leaders, including Regional Managers, Regional Vice Presidents, and Area Vice Presidents. This leader sets the operational vision, drives disciplined execution, develops executive talent, and ensures alignment between strategy, culture, and performance. Deeply steeped in the multifamily industry, the SVP brings both strategic perspective and operational rigor, understanding what drives NOI, how markets truly behave at the asset and submarket level, how capital partners think, and how decisions made at the top ultimately play out onsite. This executive balances high expectations with humility, knowing that sustainable success is achieved through people, partnerships, and a genuine respect for the “village” that makes performance possible. At BH, how results are achieved matters as much as what is achieved! While this is a remote position, we are only able to hire candidates who reside in the following states due to employment eligibility requirements: AL, AZ, CO, CT, FL, GA, IA, IL, IN, KS, KY, LA, MO, MN, NC, NE, NV, NY, OH, OK, SC, TN, TX, and VA.

Requirements

15+ years of experience in multifamily real estate operations, with a demonstrated ability to lead geographically diverse portfolios.
President, COO, or Senior EV‑level operating experience, with demonstrated success owning enterprise outcomes.
Extensive experience across both owner‑operated and third‑party management platforms, with a nuanced understanding of competing stakeholder priorities.
10+ years leading senior leaders, with a proven ability to build, scale, and sustain high‑performing executive and field leadership teams.
Deep operational and financial acumen, able to connect strategy, market realities, on‑site execution, and financial outcomes.
Highly credible executive communicator with the presence and judgment to engage owners, investors, boards, clients, and internal leadership on complex, high‑impact decisions.
Strategic, forward‑thinking leader with a track record of driving growth, improving performance, and positioning organizations for long‑term success.

Responsibilities

Provide enterprise‑level leadership and strategic oversight for all multifamily operations across a large, geographically diverse portfolio.
Lead, mentor, and hold accountable a broad leadership organization of approximately 90 operational leaders, with direct oversight of Regional, Area, and Regional Vice Presidents.
Partner closely with the President and executive leadership team to shape, execute, and evolve the company’s long‑range operational and strategic plans.
Own operational performance at scale, ensuring consistency, accountability, and excellence while allowing for market‑appropriate autonomy and innovation.
Serve as a trusted executive partner to clients, investors, and internal stakeholders, translating business plans into operational reality and sustained financial performance.
Establish, refine, and enforce enterprise operating standards, KPIs, and governance frameworks that drive NOI growth, risk mitigation, operational efficiency, and resident satisfaction.
Bring a sophisticated financial lens to operations, including deep involvement in budgeting, forecasting, capital planning, and performance diagnostics.
Maintain expert‑level understanding of macroeconomic factors, capital markets, regulatory environments, submarket dynamics, and competitive trends impacting the multifamily industry.
Anticipate challenges before they surface, providing clear, decisive counsel and actionable solutions to executive leadership and ownership groups.
Champion innovation and continuous improvement, challenging legacy thinking while ensuring operational discipline and scalability.
Partner with Business Development and clients to identify, secure, and onboard new business, including leading high‑stakes pitches, client discussions, and portfolio transitions.
Act as a culture carrier for BH, modeling leadership presence, humility, accountability, and appreciation for the contributions of teams at every level.
Travel approximately 60%, or as needed, to support markets, clients, and business priorities.
Other duties as assigned.