Senior Vice President, IT Operations

Pretium Enterprise Services, India•Des Moines, IA

About The Position

Pretium Enterprise Services (PES) is seeking a strategic, execution-focused Senior Vice President of IT Operations to lead enterprise technology operations across Pretium and its portfolio of operating companies. As a key senior technology leader within a private-equity-backed shared services model, this role is responsible for ensuring reliable, secure, scalable, and cost-effective IT infrastructure, service delivery, and operational excellence that supports a diverse, multi-company environment. The SVP, IT Operations will drive the modernization, standardization, and performance of enterprise technology operations while balancing centralized governance with the unique business needs of operating companies. This leader will partner closely with executive leadership, technology teams, and business stakeholders to align IT operations strategy with organizational growth, risk management, and business continuity objectives. This role requires a hands-on executive who combines deep operational expertise with strategic vision, strong leadership capability, and experience operating in complex, multi-entity environments. With expert business service capabilities, Pretium Enterprise Services (“PES”), is integral to the growth, innovation, and transformation of Pretium’s global operating companies. Partnering with internal and external businesses and stakeholders to rapidly unlock value for our customers, PES delivers with excellence and ownership, enabling scalable growth.

Requirements

15+ years of progressive IT leadership experience, including senior leadership roles in IT operations or infrastructure
Experience leading technology operations in complex, multi-entity, shared services, or private equity environments preferred
Deep expertise in enterprise infrastructure, cloud operations, IT service management, and operational governance
Proven success leading large-scale operational transformation and modernization initiatives
Strong executive presence with the ability to influence senior leadership and business stakeholders
Experience managing large, distributed teams and driving a high-performance culture
Bachelor’s degree required; advanced degree or relevant certifications preferred

Responsibilities

Develop and execute the enterprise IT operations strategy across Pretium and its operating companies, ensuring alignment with overall business priorities
Lead the transformation of IT operations toward scalable, standardized, and service-oriented delivery models
Establish and drive operational governance frameworks, performance metrics, and service level standards
Serve as a senior advisor to executive leadership on technology risk, operational resilience, and infrastructure investments
Oversee enterprise infrastructure, including cloud platforms, networks, data centers, end-user computing, and enterprise systems reliability
Ensure high availability, performance, and scalability of technology environments supporting diverse business lines
Lead modernization initiatives including cloud optimization, automation, and operational tooling
Drive continuous improvement in system performance, uptime, and operational efficiency
Lead enterprise IT service management (ITSM) practices, including incident, problem, change, and release management
Establish and monitor KPIs, SLAs, and operational dashboards to ensure service quality and accountability
Implement best-in-class service delivery models that enhance user experience and business productivity
Promote a culture of operational discipline, continuous improvement, and accountability
Partner closely with Information Security leadership to ensure operational alignment with security and regulatory requirements
Support enterprise risk management, disaster recovery, and business continuity planning
Ensure operational processes meet compliance standards across regulated industries
Serve as a trusted partner to operating company leadership, balancing enterprise standards with business-specific needs
Lead the evolution of PES’s shared technology services model to drive efficiency and value across the portfolio
Communicate operational performance, risks, and strategic initiatives to executive stakeholders
Oversee enterprise technology vendor relationships, contracts, and service performance
Drive cost optimization initiatives while maintaining service quality and operational reliability
Manage operational budgets, forecasting, and technology investment planning