Senior Vice President, Head of Data Operations

Oaktree Capital Management • Los Angeles, CA

32d

About The Position

As the Global Head of Data Operations within Oaktree's Information Solutions team, you will build and lead an enterprise data operations function that ensures the reliability, observability, and quality of data flowing through our platforms. You will oversee global data operations, data quality execution, and incident management and will be responsible for developing a unified, proactive operating model that integrates closely with Data Governance, Data Product, and Engineering. This role will establish a comprehensive view for monitoring daily operational health, drive continuous improvement through root cause analysis, and manage a 24x7 global support organization that includes offshore teams.

Requirements

• 10-15 years of experience in data management, data operations, or a similar field.
• Experience with modern data platforms (Azure, Snowflake, Databricks, etc.) and operational tooling for monitoring, alerting, and observability.
• Deep understanding of data pipeline architectures, observability frameworks, and incident management methodologies.
• Strong background in data quality management.
• Ability to bridge the gap between technical teams and business stakeholders, ensuring that data operations are fully integrated into the firm's broader technical and business environment.
• Strong leadership and team management skills, with the ability to build and lead high-performing teams and collaborate across functions to drive operational excellence.
• Experience in developing and leading 24x7 centralized operations and "follow the sun" staffing models.
• Relationship Building; works effectively with strong, diverse teams of people with multiple perspectives, talents, and backgrounds. He or she is known for doing what is best irrespective of politics and is comfortable with consensus building (at multiple levels) and soliciting constructive feedback; ability to elicit cooperation from a wide variety of participants including upper management, clients, other departments, and 3rd party providers.
• Communication; strong interpersonal and verbal/written communication skills; ability to present complex material.
• Independence & Collaboration; experience at working both independently and in a team-oriented, collaborative environment; must be able to drive work effectively with limited supervision (at times) while representing department and executive management interests and concerns.
• Work Ethic; focus on continual development, performance, accountability, and self-motivation.
• Flexibility & Organization; adapt to shifting priorities, demands and timelines through analytical and problem-solving capabilities; proven ability to multi-task and efficiently manage time across competing activities/resources; able to effectively prioritize, execute tasks, and thrive in a high-pressure fast paced environment.
• Intellectual Curiosity; energized by learning new things and engaging across a wide range of issues; must have strong problem solving skills; understand the importance of attention to detail, adept at conducting research into project-related issues and products; displays a technical aptitude that lends itself to learning and mastering new technologies.
• Driving Results; sets aggressive timelines and objectives to drive results, conveys a sense of urgency, and drives issues to closure; is a self-starter committed to achieving results and has a strong sense of ownership and follow-through.
• Judgment; makes recommendations and decisions that balance a variety of factors.

Responsibilities

• Build and lead a global data operations organization focused on reliability, monitoring, and proactive issue management.
• Define the operating model, staffing, and training strategy for continuous, follow-the-sun coverage.
• Build and maintain a unified operational monitoring framework that provides real-time visibility into data movement, job performance, and platform health.
• Introduce predictive alerts and automation to detect and resolve issues before business impact.
• Oversee incident management function, coordinating response, communication, and RCA across teams.
• Partner with Engineering to embed operational readiness and resiliency into design and release processes.
• Lead data quality operations in collaboration with Governance, defining and enforcing reconciliation and validation processes that strengthen data trust.
• Develop KPIs and dashboards tracking uptime, incident trends, SLA adherence, and overall performance.
• Manage vendor and managed data provider operations, including SLAs, budgets, and performance oversight.
• Drive automation, standardization, and self-healing to improve resilience and reduce manual effort.
• Foster collaboration across technology, operations, and business teams, promoting accountability and a culture of continuous improvement.
• Lead initiatives to optimize reliability, scalability, and cost efficiency across the data ecosystem.

Benefits

• In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 1,001-5,000 employees