Senior Vice President, Client & User Research

BNY Mellon • New York, NY

12d • $119,000 - $221,000

About The Position

Senior Vice President, Client and User Researcher At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a User Experience Researcher to contribute to research activities across our product teams. As an expert in UX research processes, you'll work independently on research projects for your assigned product experience while also supporting strategic research initiatives. This role will support research in the Design Hub within BNY. Structured as Accelerator teams, they are set up to partner with different areas of the bank that have not historically worked with Design, on a project basis.. In addition to work benefitting the platforms, this role will be responsible for ensuring that research best practices are followed in alignment with BNY’s Design Practice. This role is located in New York, NY In this role, you’ll make an impact in the following ways:

Requirements

• Bachelor's degree in psychology, user experience, design, human-computer interaction, or related discipline; advanced degree a plus
• 10-12 years of experience in UX research
• Deep expertise in facilitating qualitative research, with broad knowledge across multiple methodologies
• Strong analytical skills with ability to synthesize information across multiple factors
• Excellent communication and presentation skills across various audience types
• Exceptional attention to detail and organizational skills
• Experience with enterprise feedback tools such as Qualtrics, Medallia, Foresee, etc.

Nice To Haves

• Experience in securities or financial services industry is a plus

Responsibilities

• Conduct and manage research projects aligned to your assigned product experience and strategic research efforts
• Drive relationships and interactions with design and product experience leads
• Build relationships with product managers to influence multi-year roadmaps
• Manage communications around internal projects efficiently
• Lead specialized research practice areas to enhance overall practice maturity
• Take ownership in driving work forward while maintaining open communication channels
• Anticipate problems and proactively develop solutions
• Manage relationships with client-facing teams
• Lead trainings and workshops in your area of expertise
• Contribute to enhancing team processes and organizational efficiency
• User needs analysis and behavioral research
• Facilitating user feedback on strategic business priorities and features
• Validating new designs and product features before development
• Conducting usability testing for early release and production software
• Contributing to feedback programs for live software that integrate into QA and product workflows

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive