Experience Research, Vice President

JPMorgan Chase • Columbus, OH

5d

About The Position

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers, bringing your thought leadership and expertise to the team. As an Experience Research Vice President in Auto Lending, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep expertise in research methods and user experience design, you will develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our customers and end users. Your work will provide the foundation for effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our designs as you collaborate with cross-disciplinary teams.

Requirements

• 5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods.
• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design.
• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design.
• Experience collaborating with cross-functional teams, including UX designers, product managers, and developers, to drive customer-centric decision-making.
• Experience designing high-quality research studies with an iterative mindset and adaptability to changing product design needs.

Nice To Haves

• Proven track record of owning and driving a research roadmap aligned with product strategy and business objectives.
• Ability to translate research insights into actionable team enablement, including creating artifacts, establishing rituals, and maintaining knowledge repositories.
• Experience presenting research findings to senior stakeholders with clarity and a strong business-oriented perspective.
• Demonstrated success as an independent researcher, showing a bias for action and self-directed leadership.
• Hands-on experience leveraging AI tools to accelerate and enhance research processes.

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors for product improvements and innovation.
• Analyze and interpret data using advanced quantitative and qualitative methods, translating insights into actionable recommendations.
• Facilitate surveys and interviews with users, and create user testing scenarios to refine products or features.
• Mentor and guide junior researchers and designers, fostering a culture of continuous learning and knowledge sharing.
• Monitor industry trends and advancements in user experience research methodologies, incorporating innovative techniques to maintain a competitive edge.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees