Senior Vice President, Client Processing Manager

BNY Mellon • Houston, TX

1d

About The Position

At BNY, our culture allows us to run our company better and enables employees’
growth and success. As a leading global financial services company at the heart
of the global financial system, we influence nearly 20% of the world’s
investible assets. Every day, our teams harness cutting-edge AI and breakthrough
technologies to collaborate with clients, driving transformative solutions that
redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet
advanced technology and exceptional talent. Together, we power the future of
finance – and this is what #LifeAtBNY is all about. Join us and be part of
something extraordinary.

We’re seeking a future team member for the role of Senior Vice President, Client
Processing Manager - Loans Enablement to join our Loans Enablement Operations
team. This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

Manages a medium to large-sized team or multiple small Client Processing
teams.
This role is pivotal in supporting BNY's strategic pillars of
client-centricity and operational efficiency by managing complex client
processing tasks with precision and expertise.
The incumbent will exemplify BNY's principles by fostering a culture of
accountability, collaboration, and innovation, thereby enhancing client trust
and satisfaction.
Handles any/all aspects of client accounts, including solicitation,
inquiries, transactional processing and problem resolution.
Manages Client Processing activities through other managers or a large team
of senior professionals.
Serves as a top level of support for external clients who were not able to
have problems resolved at a lower level.
Ensures the volume of work produced meets product/service standards and
exceeds quality standards and is properly reviewed and documented.
Identifies and implements process improvements to improve the experience for
all stakeholders
Recruits, directs, motivates and develops staff, maximizing their individual
contribution, their professional growth and their ability to function
effectively with their colleagues as a team.
Provides input into departmental budgets and planning.
May develop business plans for team/group operations.
Manages one or more Client Processing teams.
Contributes to the achievement of team objectives.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Applicable local/regional licenses or certifications as required by the business.
• Detail oriented
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications

Nice To Haves

• Advanced/graduate degree preferred.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Experience in brokerage processing preferred.
• Prior loan operations experience in a financial service setting preferred

Responsibilities

• Manages a medium to large-sized team or multiple small Client Processing teams.
• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior